Customer Success Documentation Blog | AI Knowledge Management - Zarta

Fast Growth Is a Luxury Problem. Bad Systems Are a Death Sentence.

Fast Growth Is a Luxury Problem. Bad Systems Are a Death Sentence.

We'd just closed our biggest quarter ever. Revenue was up, the team was celebrating, and our investor update looked like everything was going perfectly. Then our top customer success person quit with two weeks' notice. That too right as I was boarding my flight back home from

The 15-Minute Knowledge Audit That Reveals Why Your Team Is Stuck

The 15-Minute Knowledge Audit That Reveals Why Your Team Is Stuck

Enterprise teams lose an average of 2.5 hours per day searching for information that already exists within their organization

Documentation Debt: The Silent Killer in SaaS Teams

Documentation Debt: The Silent Killer in SaaS Teams

Every SaaS team understands technical debt. I have heard this term in board meetings, while getting investment rounds, weekly meetings, you name it, I heard it

I Ignored Documentation for Years. Here's What It Actually Cost Me.

I Ignored Documentation for Years. Here's What It Actually Cost Me.

I used to be that sales lead that rolled my eyes at documentation. Sales people need documentation? really? "We're too busy selling to write things down," I'd say. "The team knows what they're doing. We'll document it later when

Docs Are Dead: Why Teams Need Answers, Not Documents

Docs Are Dead: Why Teams Need Answers, Not Documents

Let's start with an uncomfortable truth: your team's documentation is probably useless. I don't mean it's poorly written or outdated (though it might be both).

How Knowledge Chaos Kills Customer Success Metrics

How Knowledge Chaos Kills Customer Success Metrics

Your customer success metrics are lying to you. Yeah, there you go. I said it. After having built success teams from the ground up and setting up all sorts of analytics in place, I know first hand how true this statement is.

The 10-Minute Onboarding Test: Will Your New Hire Succeed?

The 10-Minute Onboarding Test: Will Your New Hire Succeed?

You just spent three months recruiting, interviewing, and finally hiring your ideal candidate. Been there, done that and let me tell you that it is exhausting.

How to Turn Every Training Video into a Searchable Knowledge Base

How to Turn Every Training Video into a Searchable Knowledge Base

Picture this: It's late evening, I'm sitting at my work desk with a growing sense of panic, desperately scrubbing through yet another training video.

How Much Is Documentation Really Costing Your Team?

How Much Is Documentation Really Costing Your Team?

Jokes aside - documentation is the broccoli of the business world. Everyone knows it's good for you, but nobody really wants to deal with it. Yet here we are, watching our teams spend countless hours creating guides that are outdated before they're even published.

Why Just Watching a Loom Is Not an SOP

Why Just Watching a Loom Is Not an SOP

Yea, so we’ve all done it. You’re onboarding a new team member or documenting a process, and instead of writing it down, you hit “record” on Loom and walk through your screen. Easy, right?

Why Teams Struggle to Maintain Wikis (and What to Do Instead)

Why Teams Struggle to Maintain Wikis (and What to Do Instead)

Every company wants to believe their internal documentation is clean, comprehensive, and always up to date. Almost every company I worked at at least felt like they had a great internal wiki.

5 Signs Your Onboarding Process Is Slowing You Down

5 Signs Your Onboarding Process Is Slowing You Down

Let's be real, your new hire just asked for the "current" version of the onboarding guide. You realize you're not sure which one that is. Sound familiar? This moment of panic is more common than you'd think. I've seen it

How AI Is Revolutionizing Documentation Creation

How AI Is Revolutionizing Documentation Creation

We are living through a weird paradox. On one hand, modern teams are more dependent than ever on accurate, accessible documentation, especially as we scale, go remote, and juggle multiple tools.

Mastering Knowledge Transfer for Seamless Onboarding

Mastering Knowledge Transfer for Seamless Onboarding

It’s day one for your new hire. They’re bright, motivated, and eager to dive in. But instead of a clear roadmap, they’re greeted by a scattered mess of documents, unspoken rules, and “just ask around” instructions.

The Hidden Costs of Writing Manual Playbooks and Guides (and How to Fix Them)

The Hidden Costs of Writing Manual Playbooks and Guides (and How to Fix Them)

Picture this: it’s Monday morning, and your team member urgently needs the latest protocol from your sales playbook.

SOPs 101: What They Are and Why They Actually Matter

SOPs 101: What They Are and Why They Actually Matter

You know that moment when someone Slacks, “Hey, quick question…” and you already know it’s not going to be quick?